Good interview with Andy Ory, new CEO of
Acme Packet concerning the future of interactive communication (think voice and video) on the internet. Some interesting quotes:
The notion of bandwidth being unlimited is a myth. And the notion of all communications being of equal importance is a myth. Some sessions are just more important than others. The Internet, the Layer 3 network, doesn't think from a session point of view, it thinks from a packet point of view. It isn't able to recognize and make these kinds of deterministic decisions that need to be made for people to really feel comfortable that the network's meeting their global need. So that's another example of what you get out of your telephone network that you don't get out of your Internet.
What I am saying is that applications and services are going to emerge that allow us to federate our economic and social lives in a way where we can control who can reach us, when, how and under what circumstances. That is a major, major change.
You don't want to [call into a contact center] because it takes time and nobody ever hangs up as a customer from a contact center and says, wow, I'm really glad I made that call.
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